FAQ

Q. How long does it take to get a hosting account?
A. If you pay online using PayPal / Credit Card / Debit Card / NetBanking, your hosting account will be ready in an hour. If you choose to pay via cheque then we will wait for the cheque to clear which usually takes 2-3 business days.

Q. Is the domain name free with hosting?
A. No! We do not include free domain name in the hosting package, we can purchase the domain name for you and it will be as per the actual.

Q. Are your servers Unix / Linux, or Windows NT?
A. All Shared servers run on CentOS Linux which is identical to Red Hat Enterprise Linux. Our Shared servers run on Dual Core Xeon Processors with 4 GB of RAM and a 100mbps uplink with a RAID10 drive array for instant data mirroring and fast drive access.

Q. Do you offer 24/7 support?
A. Yes, we have 24/7 email and chat support, however phone support is only during working hours and weekdays.

Q. Which payment methods do you accept ?
A. You can pay using credit card, debit card or Net Banking.

Q. Which Control Panel do you use?
A. We use the reputed cPanel control panel.

Q. Can I cancel the subscription?
A. Yes, you can cancel your subscription any time you want. We will renew your website address (domain) in one year increments, until your subscription expires. If you cancel your subscription during the year, then the domain will still remain yours for the remaining period and you can continue to renew it directly with the registrar. (Note - currently no refunds are provided in case of cancellation).

Q. How can I renew my subscription?
A. If you have used a credit card to place your order, as long as the card is valid renewals happen automatically and you continue to enjoy uninterrupted service.

Q. I already have a website address (domain) what now?
A. In case you already have a website address (domain) that you would like to continue with, please note the following: You will need to associate your existing domain name with the hosting plan you purchase from Yahoo!. For this, check with the domain registrar to make required changes.

Q. What do I gain with multi-year subscriptions?
A. The benefits are many - you get to enjoy a price lock-in, thereby insuring yourself against price increases. You also get a discount for opting for longer terms. Besides, you avoid the hassles of yearly renewals when you subscribe to this scheme.

Any Question ????